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2.2

I bought my machine 23 days ago. It arrived broken.

So I sent it back and the customer service representative assured my it would be shipped as soon as the returned breville showed it was shipping. It has now been five days since I shipped it back and there is no update, even customer service said there was no update. This is absurd and homestly i would cancel the order if I hadn't already invested 23 days. The soonest I could get the breville is five to seven business days, if it gets shipped on monday.

In total I will have waited 1 month+ for the espresso machine. Even better is the fact that customer service could care less. Like a month? I should have ordered it off amazon for the $20 more because it would have been here 21 days ago.

Lovely job they are doing.

So sorry your new system is slowing everything down for you (*whole lot of sarcasm, I really dont care I want my breville in a reasonable amount of time not a month+ later after ordering it). Thanks so much for wasting my time and making me feel like my contribution to your company was a mistake.

Reason of review: Order processing issue.

Location: Spokane, Washington

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Interesting to find your complaint about the problems they have been having with the "new system." I am caught in the same hellish cycle as you. In my case, I was told to send in my dead espresso machine for service in the box they would send me.

A month later, I am still waiting for the box! True, they did send one: but it was the wrong size. They keep promising it will come soon but it does not.

I asked about finding an appropriate box and sending that and they declines for "insurance reasons."

It's a shame because the product is good.But the customer service is laughable, systems changeover or not. I'kll have to waste more of my time and get back on the phone with bthem Monday.

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