I found their customer service really unhelpful and almost rude...they did not replace the broken toaster but offered me a slightly reduced price one! I am confused as to why I would want to pay for another toaster the same.... that I know is poor quality and doesn't...Read more
Breville - This company’s customer service is the WORST!!!!
I bought a hand mixer, and in the first 6 months, the beaters fell apart!!! It took me a month to get anyone on the phone! Now my whisks have fallen apart!!! They NEVER call you back when you leave a number, and as of right now, I have been on hold for 30 minutes waiting on someone, ANYONE, to take my call!!!! This company SUCKS!!!!!!
My list of products that have failed within three years include a two slice toaster, a toaster over, a kettle and just today my grinder. But don't trust me, I must be crazy to buy so many of their products! I accept that machines break down and I'm willing to try and...Read more
I was so excited to bring my Breville Smart Oven home 9 months ago. I couldn't wait to get started cooking with it. It is my primary cooking appliance and to this day I have had no reason to complain about it's performance......BUT......I cannot believe someone would...Read more
- Product minus the paint
I didn't like
- Uncleanable paint
This morning I called for service and the system told me the wait was 35 minutes and that they strongly recommended I put my phone number in for a call-back, so I did. They called back ~3 hours (yes, three hours) later while I was in a meeting. So, I try again this...Read more
- Look and stated features
I didn't like
- How it leaks despite the water container being seated properly
- That either their customer service seem to be having issues
Bought a Breville Grind and Brew (BDC 650BSS). The coffee chute area clogs every with every use. Took me 2 days to get through to customer service via phone line. Agent did not understand problem and sent me email to reply with picture, which I did. Never heard back...Read more
Coffee machine under warranty broke 11/14. Replied to Breville email with all requested information and never heard back. After a week of being away I checked my email, no response. called them 11/20 and opted for the callback since it was a 35 minute wait. They called...Read more
Tried filling out there contact page. If you miss a step you have to start over.Too many questions from them just to get to their I'm not a robot stuff. Tried calling, and had to wait too long (over 10 minutes)to never speak to a person. Recorded voice never gave...Read more
I didn't like
- Trying to speak to a human
Conical Burr grinder (BCG450XL) works pretty well, but when flimsy plastic lid broke, it is no longer available. The product is still available for sale on Amazon https://www.amazon.com/Breville-BCG450XL-Conical-Burr-Grinder/dp/B000MDHH0Q. So Breville, I have a message...Read more
I purchased this from Bed Bath and Beyond and would have been much happier If I could have purchased a brand new (in an unopened box) Breville Café Venezia Espresso Machine. However they did not have one. They checked all their other stores and they also had none in...Read more
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