Breville
Breville Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Breville has 2.0 star rating based on 149 customer reviews; 45% would likely recommend and consumers are mostly dissatisfied with customer service and price level.
Positive Feedback
Many reviewers praise the products' features and look, calling them good quality appliances and noting some helpful service experiences.
Negative Feedback / Risk Areas
- Frequent reports of unreachable or unresponsive customer service and long or missing callbacks reflecting common Breville customer complaints.
- Issues with parts, malfunctions, and short product lifespans leading to repeated repair or replacement requests.
- Problems with billing, refunds, and a subscription/auto-debit experience causing frustration over unresolved charges and delayed refunds.
Key Takeaways for Future Customers
- Check recent Breville reviews for product-specific reliability before buying high-priced items.
- Expect potential delays obtaining replacement parts or warranty service and prepare documentation when contacting support.
- Monitor orders and subscription billing closely and keep records to expedite refunds or disputes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Breville has 2.0 star rating based on 149 customer reviews; 45% would likely recommend and consumers are mostly dissatisfied with customer service and price level.
Positive Feedback
Many reviewers praise the products' features and look, calling them good quality appliances and noting some helpful service experiences.
Negative Feedback / Risk Areas
- Frequent reports of unreachable or unresponsive customer service and long or missing callbacks reflecting common Breville customer complaints.
- Issues with parts, malfunctions, and short product lifespans leading to repeated repair or replacement requests.
- Problems with billing, refunds, and a subscription/auto-debit experience causing frustration over unresolved charges and delayed refunds.
Key Takeaways for Future Customers
- Check recent Breville reviews for product-specific reliability before buying high-priced items.
- Expect potential delays obtaining replacement parts or warranty service and prepare documentation when contacting support.
- Monitor orders and subscription billing closely and keep records to expedite refunds or disputes.
Media from reviews
Newport Beach, California
Duplicate charges for parts ordered
I tried to get ahold of customer service, and the callback number they repeated is not my phone number. The call was disconnected without verifying if the callback number was correct. I've been charged multiple times for parts I ordered and can't get through to anyone to find out the status of my order and why I was charged multiple times for the parts I ordered.
Preferred solution: Deliver product or service ordered
User's recommendation: I don’t know. It’s during business hours when I called and they said nobody is available
Goshen, Connecticut
Rubber deteriorating on hand mixer
I love the mixer but small pieces of the rubber coating on wisks is pealing off and going into whatever im mixing
Same thing happening with my daughters brezille hand mixer
She got rid of hers and bought another brand
my mixer works great but this is a big concern
why was the rubber put on there anyway?
User's recommendation: dont buy it with rubber coated wisks
Glenview, Illinois
Parts
Called them 4 times and never got a call back. I want to order a part for my mini smart oven. can't get ahold of them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Markham, Ontario
Breville espresso milk sensor
Need replacement milk sensor for Breville Barista Touch. Ripped wire on sensor while cleaning and wiping.
Preferred solution: Milk sensor
Sublimity, Oregon
Request for parts or repair
I purchased a Breville Fast and Furious blender in 2020. It was manufactured in 2018.
The blade mechanism started to fail occasionally. One day it stopped and the blender sounded like it was going to explode. It smelled of burning motor. I immediately turned it off.
I thought it was fried. I experimented by turning it on again with just water in the carafe. The motor still sounded stressed.
I discovered that the blade mechanism appeared to be frozen and would not spin easily. I removed the blades form the carafe with 2 different hex drivers and took it apart.
It appeared that the blade system was severely gunked up causing it to freeze up. I cleaned the parts until the blades spun freely and put it back together. I reattached it to the carafe. I gave it a test run with water and it worked perfectly.
It seems the motor was not fried and it no longer sounded like it would blow up. There was no smell of burned motor. Of course the 3 year warranty was expired. Why does Breville not recommend cleaning the blade system occasionally to prevent such incidents?
I love this blender and spent the extra money for it so that it would last longer.
I did not want to have to purchase another one at $200 or $150 at a sale price. As it is I hope that the motor will hold up from its 15 seconds of a severe abuse and I can get more mileage out of it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGood customer relations!
This is my 3rd oven, never have had a problem, but this one does the gal was helpful and ran a diagnostic on it, and it was decided it has a problem, so they are sending me a new oven , that is good costumer relations!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBKE595XL Breville glass kettle
Nothing has happened to correct the problem.
No direct reply from Breville has been received.
very frustrated!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhen is your next sale looks like no phone service
Talk to a human. I want to buy pressure cooker.
I wish there was custom service!
No service. Maybe a instant pot.
- No customer service
Preferred solution: Price reduction
User's recommendation: Customer service
Glenview, Illinois
Love the product, company is unreachable
No customer service. Left 3 messages no return call and I want to buy something for a product of theirs.
Duluth, Minnesota
Machine quit working
I believe the water pump stopped working. I tried to run a normal espresso cycle with the machine and it would not function.
Preferred solution: A new part or machine repair. I love the machine and am disappointed it quit working so soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTried to get help from Pissed off consumer
I did not appreciate Pissed off help acting like they are helping. Collecting all this information, name, address, phone#, email.
then at the very end before helping you want paid first. That is all kinds of wrong. You should tell that right up front!!!
Breville is not the problem. Your pissed off help site is!!!
User's recommendation: don't use tPissed off consumer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoffee machine
Hello. My name is Liuba.
My coffee machine makes tasteless and sour coffee; the pressure arrow does not rise at all. Can you fix it?
- Breaks quickly when rarely used
Preferred solution: repair or replacement of coffee machine
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken Breville smart oven air fryer.
I purchased my smart oven about 1.5 years ago. I've only used it maybe 20 times total for toast and bagels.
It lights up but won't start on any feature. I spent $300 for this, and when I called them, the lady was snapping off at me saying I purchased it in 2022. I did NOT. Our call was disconnected, and I didn't return the call because she was raising her voice at me and was rude.
I got an email saying I had a warranty, but it doesn't matter because this company is garbage, and so are their products.
I will never pay one more dollar to them. I will go elsewhere and not only save money but get something that lasts.
User's recommendation: Don’t waist your money!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTea kettle not working
Please help me restart my tea kettle not working in any setting at all.
Please respond as soon as possible
Preferred solution: Fix my tea kettle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRack discoloring in toaster oven
I asked for a call back and they said they were going to call a number that wasnt mine! Then the hand up!! Whats with this company?
My number is 414581**** - please call me back at this number number NOT a fictitious #
Karen Wahlberg
New London, Connecticut
Missing tray
The Breville representative was amazing. She ordered me a brand new Breville and asked me to return the one that I have because the tray was not in. She then extended another offer to send me a cutting board that would sit on top of the bravo I was very pleased in every way.
User's recommendation: Absolutely
About
Breville is an Australian company with department in the United States. The company designs, produces and distributes kitchen tools that make your work in the kitchen not routine but enjoyable. Its products enable you to concentrate on creation new dishes and invention new tastes instead of cutting and peeling. The best Breville appliances include juice extractors, single serve coffee machines and espresso machines, compact ovens, blenders, kettles, toasters and indoor grills.
Its cooking appliances look great and are easy to use. The company constantly cooperates with home chefs in creating the most effective and simple solutions and shares new unique recipes that can be realized only with Breville appliances.
Breville is ranked 520 out of 6220 in Appliances and Electronics category
USA
Brands Related to Breville
Breville Group
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You are out of warranty. They have a 1 year warranty.
Actually I’m not. I purchased the extended warranty for this reason.