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Breville - This company’s customer service is the WORST!!!!

I bought a hand mixer, and in the first 6 months, the beaters fell apart!!! It took me a month to get anyone on the phone! Now my whisks have fallen apart!!! They NEVER call you back when you leave a number, and as of right now, I have been on hold for 30 minutes waiting on someone, ANYONE, to take my call!!!! This company SUCKS!!!!!!
1.7
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1180954
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My list of products that have failed within three years include a two slice toaster, a toaster over, a kettle and just today my grinder. But don't trust me, I must be crazy to buy so many of their products! I accept that machines break down and I'm willing to try and...
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Anonymous
Suekarl87

Breville has resolved my grinder issue by offering a 50% discount on a new one. They did get back to me in a reasonable time so I have to give them credit for that. However, I...

2.3
I liked
  • Friendly phone representatives
#1163037
Reply to reviews
I was so excited to bring my Breville Smart Oven home 9 months ago. I couldn't wait to get started cooking with it. It is my primary cooking appliance and to this day I have had no reason to complain about it's performance......BUT......I cannot believe someone would...
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3.0
I liked
  • Product minus the paint
I didn't like
  • Uncleanable paint
#1157241
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So is Breville customer service even still there?
This morning I called for service and the system told me the wait was 35 minutes and that they strongly recommended I put my phone number in for a call-back, so I did. They called back ~3 hours (yes, three hours) later while I was in a meeting. So, I try again this...
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Anonymous
GaryS

At least you did get a reply finally, although it was a useless effort on their part by then. I received no reply from their phone system. I also submitted an online complai...

I liked
  • Look and stated features
I didn't like
  • That either their customer service seem to be having issues
  • How it leaks despite the water container being seated properly
#1151215
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Breville - Phone contact is a joke
Bought a Breville Grind and Brew (BDC 650BSS). The coffee chute area clogs every with every use. Took me 2 days to get through to customer service via phone line. Agent did not understand problem and sent me email to reply with picture, which I did. Never heard back...
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1.0
I didn't like
  • Customer service
#1144681
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Coffee machine under warranty broke 11/14. Replied to Breville email with all requested information and never heard back. After a week of being away I checked my email, no response. called them 11/20 and opted for the callback since it was a 35 minute wait. They called...
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1.8
#1134506
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Tried filling out there contact page. If you miss a step you have to start over.Too many questions from them just to get to their I'm not a robot stuff. Tried calling, and had to wait too long (over 10 minutes)to never speak to a person. Recorded voice never gave...
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2.6
I didn't like
  • Trying to speak to a human
#1124096
Reply to reviews
Conical Burr grinder (BCG450XL) works pretty well, but when flimsy plastic lid broke, it is no longer available. The product is still available for sale on Amazon https://www.amazon.com/Breville-BCG450XL-Conical-Burr-Grinder/dp/B000MDHH0Q. So Breville, I have a message...
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2.3
Bréville, Nouvelle-Aquitaine
#1113153
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I purchased this from Bed Bath and Beyond and would have been much happier If I could have purchased a brand new (in an unopened box) Breville Café Venezia Espresso Machine. However they did not have one. They checked all their other stores and they also had none in...
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#1107647
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I have ordered replacement item and I received incorrect item, and then I sent it back and asked for to send me the correct item. This is 14 days and item hasn't arrived. They not saying the truth and not updating me on the status This is the worst company and...
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1.0
Alexandria, New South Wales
#1103636
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