We purchased a kettle and toaster from Currys to take to our villa in greece. We used the kettle..perfect! Plugged in toaster. But didnt use it right away I went out with family, on my return my husband said he smelt burning...went inside and the plug was smoking... He...Read more
After spending three times what a competitive food processor would cost, only to discover that you can’t wash it in the dishwasher, I have a warped lid. I’ve been waiting months for replacement, there is no projected delivery date and Breville is not responding to me,...Read more
- Look and stated features
I didn't like
- Customer service
- Poor warranty when compaired to companies like vitamix
- Trying to speak to a human
sells overpriced disposable garbage - no customer service - had a $300.00 oven lasted less than 3 years - typical cheap Chinese crap - messaged them on FB - Nothing - numerous calls - nothing - beware boycott Breville - this is spread the word Stop buying Breville -...Read more
I didn't like
- All the rest
I bought an oracle touch 11 months ago with an ... I bought an oracle touch 11 months ago with an extended warranty. I have had several problems which have disabled the machine, the latest being with the attachment of the portafilter to the grinder outlet. I have...Read more
I didn't like
- Customer service is non existent
Breville - Ordered
Ordered a water reservoir three weeks ago I haven’t heard from you
My husband purchased the Breville Sous Chef 16 for me for Christmas 2017. The product was registered and we were promised the Sous Chef 16 Dice & Peel attachment would be shipped to us shortly; that was on 1/5/18. Three emails later (last received 2/27/18, promising it...Read more
Breville - REPAIR PARTS
Breville no longer provide parts to secondary vendors.. SO IF YOU NEED A PART, YOU CANT FIX. Item has to be sent into BREVILLE for them to repair. Seem like very poor CUSTOMER SUPPORT IN REPAIR PARTS. Guess there business model is; WHEN PRODUCT FAILS THROW IT AWAY, BUY NEW
Tried to call Breviille customer service at the 1800 number several times and finally got through after waiting almost an hour! It wants the most annoying answering service I have ever experienced. The first time I left a call back number and never got a call back from...Read more
I found their customer service really unhelpful and almost rude...they did not replace the broken toaster but offered me a slightly reduced price one! I am confused as to why I would want to pay for another toaster the same.... that I know is poor quality and doesn't...Read more
Breville - This company’s customer service is the WORST!!!!
I bought a hand mixer, and in the first 6 months, the beaters fell apart!!! It took me a month to get anyone on the phone! Now my whisks have fallen apart!!! They NEVER call you back when you leave a number, and as of right now, I have been on hold for 30 minutes waiting on someone, ANYONE, to take my call!!!! This company SUCKS!!!!!!
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