Contact Breville Customer Service
Breville Phone Numbers and Emails
Toll-Free Number:
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(866) 273-8455USA
Customer Service:
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(855) 683-3535Canada
Business Customer Service:
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(844) 765-9724Commercial Restaurant and Kitchen Equipment
Breville Email:
How to Contact Breville?
Most Popular Number:
| Total calls: 694 | Issues resolved: 13 | Last call: Jan 17, 2025 |
Breville Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Breville Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Breville is 8662738455. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Breville may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Breville Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Breville is 8662738455. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Breville may ask you for the following information to identify you as a customer: email, address or zip code or first and last name.
People call Breville mainly because of product/ service, request for information and return/ replace.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Breville is askus@brevilleusa.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Breville Website:
Breville Help Center:
Corporate Office Address:
Breville Customer Service Reviews
I did not get connected to a living person at customer service and I waited and waited. Waited waited waited waited waited waited waited waited waited waited, and I waited waited waited, waited, and there was still no answer and I waited waited waited waited, waited, and there was still no answer and still no answer and I waited and theres no resolution and no assistance and no return call
Can not connect with live person to help me clean my machine. I followed the instructions on youtube
Diana
714-936-****
Love the oven, but the customer service is horrible. Note that the company does not allow for Google reviews.
And, if you try to leave a review on their site, they will not allow you to make comments about their customer service, which makes sense since their customer service is the worst of the worst. It's a great product with a lot of options. However, my oven's display panel broke (no big deal, these things happen). I returned it under warranty.
It was then returned to me but was so poorly packaged that the front window panel shattered. It took literally 5 or 6 days for me to get help with the problem as no one answers at customer service, so they say they'll call back, but if you aren't available for the call, you have to start over. Finally, someone reached out by email and then emails would go unanswered for days at a time. Then, I was required to go back to UPS with the completely broken unit (I had shown the photos, so they knew it was broken) a second time before they would ship my new unit.
And, I had to put a deposit down on the new unit even though I had already sent the broken unit back.
With that in mind, I don't recommend the product. It's not worth it, I wish I'd gone with a company that actually cares about their customers.
I got the Breville Bambino Plus for my wife for Christmas. In April, the machine stopped working.
I called Breville; they instructed me to send it to them for repairs. The frother was not working, and the machine wouldn't pull a shot. Yesterday, May 14, we received the machine and today, May 15, we tried to make lattes. The machine is doing the exact same thing I sent it in for.
We paid $500 for this machine, and to only have the ability to use it for four months is nonsense. Their customer service was terrible this last time. The longevity of their machine is terrible. They claim to be the best countertop appliances on the market.
I switched from Keurig, which lasted after 10 years of use, to Breville, which was supposed to be better. We had zero problems with my Keurig for 10 years. I'm four months into owning a Breville, and I've already sent it back one time. The machine is still not working at all.
There is no way they can call themselves the best.
It's absolutely disgusting that they allow their customers to go without coffee after paying so much for their product. Stay far away from Breville machines if you plan on using them daily, or you risk ending up with expensive, cheap pieces of junk.
How Good is Breville's Customer Service?
Summary of Breville Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Breville?
Product/ Service Question:
- “Breville Bambino smells like burnt plastic or burnt wiring”
- “Espresso machine, not working”
- “My breville is having an error code ERO5”
Request for Information Question:
- “Status of an replacement part”
- “Find out about warranty”
- “Blender question”
Return/ Replace Question:
- “Part replacement”
- “Need replacement for tea maker”
- “Return”
Shipping and Delivery Question:
- “Coffee powder not coming to filter”
- “Can not get the cold brew option”
- “Tracking”
Staff Question:
- “My machine says to call customer service”
- “I just want to speak with a Breville customer service agent, I do not want to join anything”
- “Service call”
Account Question:
- “My breville oracle touch showing code error 16”
- “Need Primo code”
- “Code ER09”
Refund Question:
- “Refund status”
- Refund on Bambino Plus
Cards Question:
- “Looking to release authorization on my card”
- “Missing recipe card from 3x bluicer”
Payments and Charges Question:
- “Discount”
Website/ Application Question:
- “Website”
Other Question:
- “De scale mode”
- “Register produt”
- “Milk frother not frothin”
Compare Breville Customer Service To
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