Breville
Reviews and Complaints
Part replacement
User's recommendation: It's a good blender. Maybe choose one that has replacement gaskets available,as many do. Or put money away to pay for a new blender cup
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Verified ReviewerCompany doesn't honor their warranty
- Dont honor warranty
User's recommendation: Don't buy Breville products!
Can I use the Mini Smart Elettric ToasternOven here in Italy
At my home in Virginia I have two Breville Mini Smart Electric Toaster ovens as I love it. I live most of the year here in Bologna, Italy and cannot find any toaster oven at all in Europe.
I would love to have your Mini Smart Electric Toaster oven here to use here in Italy. I see on internet I can order one on line and I see it comes from the USA. With your electric 120 current can I use it here in Italy with their 220 current as just maybe you make one for import for use in Europe? If not can I buy a transformer to transform the current to the 220 here in Italy and then use it?
If not do you have a branch here in Italy or Europe which makes this oven to be used here in Italy? Can I order directly from you?
Any suggestions? My phone here is (39)75**** and (39)3343****18(cell)
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Verified ReviewerUnable to clean or descale using step by step instruction manual and limited support hours.
- Flashing button sequencing to guide actions when flashing buttons
Preferred solution: Full refund
A large, four piece brand, new, bravo toaster, almost caught her kitchen on fire. It continues to lift up and down and until their smoke throughout the house.
- Worst customer service
Preferred solution: The toaster fixed or a brand new one. This is a very dangerous defect.
Safety issue with latte machine
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Verified Reviewer | Charlotte, North CarolinaBreville ONE-Year Limited Product Warranty
Breville toaster oven pro not working
User's recommendation: No way i will tell them my experience with your products andcustomer service
Resolved: Bambino plus only making cold water
Company fixed the issue and I have been provided with apology. offered 30% off of new one, BUT the old Brevelle Bambino Plus gave up after 60-70 uses.
500 dollar lemon. Fast service and response on it, I just want a new one for much less.
- Great when working
- Stopped heating water after leas than 50 uses
Preferred solution: help
Slow cooker keeps shutting off
User's recommendation: I would not buy if it only lasts/ is supported 5/6 years.
Bov 450xl
Intetmittent dosing issue on Barista Express impress
Water temperature too low
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Verified ReviewerBreville Combi Wave less than 2 years
We have been happy with this product until 3 days ago when it broke. Lights up but knobs don't work so we are without a working microwave.
Have tried plugging and unglugging and plugging into another socket. Nothing worked. On the phone with customer service and was offered a new one for 25% off. I was almost going to go for this until I realized this product is on sale everywhere for the same amount I was being offered by Breville CS.
Called around for appliance repair and nobody seems to know how to fix this brand.
Short story and having read other reviews, this brand has zero accountability for their underperforming overpriced products. Very disappointed with (made in China) Breville!
- Looks good
- Poor quality
Preferred solution: Full refund
User's recommendation: Do not buy Breville
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Verified ReviewerPoor Customer Service
There is no way to contact the customer service at Breville. I needed a part for my espresso machine.
I was not able to contact the customer service by phone or chat. They ask you to leave your phone number so that they contact me by phone by the end of the day. I did so, and somebody with very poor English contacted me by phone the next day. Obviously, I could not be next to my phone for more than 24 hours.
I finally made a purchase online about 10 days ago.
I haven't received the part yet (order # 5084****). I recommend all customers try contacting their customer service prior to purchasing their products.
- Good product but expensive
- Poor customer service
Preferred solution: Apology
User's recommendation: Try to contact Breville customer service prior to buying their product.
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