Anonymous
map-marker Val-Des-Monts, Quebec

Part replacement

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I am so pleased I bought this Breville Blender, about 4-5 years ago. It's a workhorse, showing no signs of slowing down. So I am very happy. However, The mixing (6) cup is leaking out of the bottom and needs new parts (gaskets?). Sadly, they are not available for this model. However, a whole new blender cup is available for $81. We shall see. Perhaps I can repair this myself. Tanx, John Oh and I am NOT PISSED, not at all.
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User's recommendation: It's a good blender. Maybe choose one that has replacement gaskets available,as many do. Or put money away to pay for a new blender cup

Dean M Yks

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Verified Reviewer

Company doesn't honor their warranty

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Breville - Company doesn't honor their warranty
Purchased a Breville Dose Control coffee grinder that stopped working within the warranty period. Called their customer service # expecting them to fix it or provide a replacement per their Product Warranty described in the User Manual. Was offerred a 25% discount on the purchase of the new unit. Customer service rep lied to me about escalating and calling me back within a day's time - heard nothing - have been totally ignored. Fair warning - this company is dishonest and unethical towards their customers.Stay away from this brand at all costs!
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Loss:
$136
Cons:
  • Dont honor warranty

User's recommendation: Don't buy Breville products!

Anonymous
map-marker Bologna, Bologna

Can I use the Mini Smart Elettric ToasternOven here in Italy

At my home in Virginia I have two Breville Mini Smart Electric Toaster ovens as I love it. I live most of the year here in Bologna, Italy and cannot find any toaster oven at all in Europe.

I would love to have your Mini Smart Electric Toaster oven here to use here in Italy. I see on internet I can order one on line and I see it comes from the USA. With your electric 120 current can I use it here in Italy with their 220 current as just maybe you make one for import for use in Europe? If not can I buy a transformer to transform the current to the 220 here in Italy and then use it?

If not do you have a branch here in Italy or Europe which makes this oven to be used here in Italy? Can I order directly from you?

Any suggestions? My phone here is (39)75**** and (39)3343****18(cell)

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Tammie R Nwq

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Verified Reviewer

Unable to clean or descale using step by step instruction manual and limited support hours.

The Breville Bambi instructions followed sentence by sentence for descaling and cleaning does not yield stated outcome. No in person support from Friday to Monday morning.
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Loss:
$459
Cons:
  • Flashing button sequencing to guide actions when flashing buttons

Preferred solution: Full refund

Alan S Xyi

A large, four piece brand, new, bravo toaster, almost caught her kitchen on fire. It continues to lift up and down and until their smoke throughout the house.

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The lift button on a brand new Breville toaster is stuck so the toast goes up and down and continues to cook until it catches the fire. This is a very dangerous defect and I cant reach customer service and they dont call back.
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Cons:
  • Worst customer service

Preferred solution: The toaster fixed or a brand new one. This is a very dangerous defect.

Anonymous
map-marker Palatka, Florida

Safety issue with latte machine

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Customer service call constantly being hung up by the other line, calling back after 20-30 mins , apologizing for interrupted call. Not very helpful customer service.
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Margaret F Dbv

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Verified Reviewer
| map-marker Charlotte, North Carolina

Breville ONE-Year Limited Product Warranty

We just purchased the Breville BOV670BSS toaster oven and have spent the entire morning trying to register it. We are 87 yrs old and we are not at all computer savy.. Please help us!! serial # is A2BUAOVA23220****. Product BOV670BSS Batch code 2322 Was purchased from Amazon on 12/20/2023. We don't know how to do anything else like taking pictures downloading things etc., Please reply to my email as to what we can do Thanks, Margaret Frantz
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Anonymous
map-marker San Jose, California

Breville toaster oven pro not working

I have had 2 of the above, this one replaced the first and it is a bad machine. Toaster does not work propetly, thermostat is off on cooking. I am very disappointed in this machine snd you charged me over $100 for a rebuilt, which i did not want and you told me it was better than a new machine. MORE B S!!!
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User's recommendation: No way i will tell them my experience with your products andcustomer service

Resolved
jill c Dwr

Resolved: Bambino plus only making cold water

Updated by user Dec 02, 2023

Company fixed the issue and I have been provided with apology. offered 30% off of new one, BUT the old Brevelle Bambino Plus gave up after 60-70 uses.

500 dollar lemon. Fast service and response on it, I just want a new one for much less.

Original review Nov 24, 2023
My fairly unused $500 Breville bambino plus is now making cold water. It doesnt make hot water. And Im not happy about it because we use it about once every other week. Or less.
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Loss:
$500
Pros:
  • Great when working
Cons:
  • Stopped heating water after leas than 50 uses

Preferred solution: help

Anonymous
map-marker San Jose, California

Slow cooker keeps shutting off

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Im nfortunately our product is from 2016/2027 and no longer supported. Very disappointing. Only option offered was a discount off a new item. Probably will not take offer as produce should perform better than this.
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User's recommendation: I would not buy if it only lasts/ is supported 5/6 years.

Anonymous
map-marker Chagrin Falls, Ohio

Bov 450xl

Waiting for a return call Can someone please give me a call? 412-953-**** Wanting info on this product. Did they change the style of the power cord to a flat style that didnt stick out?
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Anonymous
map-marker Ottawa, Ontario

Intetmittent dosing issue on Barista Express impress

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Recently purchased. Red lights on the dosing LEDs. Called customer service but the machine was working at the time. She checked few things and said the problem is fixed, I said no cause the problem didn't happen during the call. I asked to speak to her manager, she hanged up on me.
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Anonymous
map-marker Nashville, Indiana

Water temperature too low

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My instant read thermometer maximum water temperature of only 167 degrees of the advertised 200 degrees coming out of group head
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Marie J Xun

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Verified Reviewer

Breville Combi Wave less than 2 years

We have been happy with this product until 3 days ago when it broke. Lights up but knobs don't work so we are without a working microwave.

Have tried plugging and unglugging and plugging into another socket. Nothing worked. On the phone with customer service and was offered a new one for 25% off. I was almost going to go for this until I realized this product is on sale everywhere for the same amount I was being offered by Breville CS.

Called around for appliance repair and nobody seems to know how to fix this brand.

Short story and having read other reviews, this brand has zero accountability for their underperforming overpriced products. Very disappointed with (made in China) Breville!

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Loss:
$399
Pros:
  • Looks good
Cons:
  • Poor quality

Preferred solution: Full refund

User's recommendation: Do not buy Breville

Fred S Vrv

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Verified Reviewer

Poor Customer Service

There is no way to contact the customer service at Breville. I needed a part for my espresso machine.

I was not able to contact the customer service by phone or chat. They ask you to leave your phone number so that they contact me by phone by the end of the day. I did so, and somebody with very poor English contacted me by phone the next day. Obviously, I could not be next to my phone for more than 24 hours.

I finally made a purchase online about 10 days ago.

I haven't received the part yet (order # 5084****). I recommend all customers try contacting their customer service prior to purchasing their products.

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Pros:
  • Good product but expensive
Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: Try to contact Breville customer service prior to buying their product.