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Our Breville Smart Oven BOV800XL/A, purchased new from Macy's, failed after only five months of very light use. The display indicated error message "E01", which translated to non-recoverable problem.

Breville sent a replacement unit in accordance with the one year warranty. The replacement model had exactly the same part number as the failed unit and worked satisfactorily when received.

(We don't know if it was a new or refurbished oven.) However, the warranty replacement oven lasted only eleven months of light use. Given the price paid ($249.00 on sale) and back-to-back failures, this product is NOT recommended.

Reason of review: Damaged or defective.

Monetary Loss: $249.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Oct 10, 2014.
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Same problem.

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