Jocelyn L Dsm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edgware, Barnet

Breville brv most KET WHI

Lid fallen apart just at one year from buying it from Currys Watford Herts UK. Do you send a replacement lid? Thanks.
View full review
Anonymous
map-marker Long Beach, California

Worst Customer Service Ever

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Machine never works. Dont answer calls . Had to drive to their office. Was lied to. Took three months to get repaired. Then it broke in three weeks.
View full review

User's recommendation: Never buy their products.

Anonymous
map-marker Visalia, California

My Breville duo temp doesn't shut off after brewing. Water just keeps coming in a deluge.

I dont know what the *** is wrong with this new machine my old one shut off but still this one keeps going and it pumps all the water out and overfills the espresso cup. I called and talk to a guy that could barely speak English and he pretty much told me screw you thats the way it is you got to stand there in time and turn it off.

My old one turned itself off what the *** is the deal I dont want this one.

He told me my problem is with Amazon because I bought it from Amazon not from you call and talk to Amazon is exactly what he told me call Amazon. You cant get a hold of a person thats one recording after another they run you around in circles Ill never buy another Breville product if I live to be 200 years old counseling that if you dont wanna make this right, Im done with you and if I can get my money back out of Amazon for this, I will not buy another Breville product because of the way you guys treat your consumers .

View full review

User's recommendation: Buy a different brand Breville doesn’t stand behind their warranties

Yolanda S Nfx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken glass

Breville - Broken glass
The small glass cover shieling the tiny light bulb shattered while baking. How can I get a replacement cover?
View full review
Alan G Qqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Victor, Montana

Follow up to my previous post

Apparently, Breville, the people I wrote about saw the post called me and wanted to smooth things over by promising me a good price on the product that was in question and then followed up by saying they would also like to offer me two day delivery. Today I found out as of two days ago.

The order has not even been processed, even though I was told it had been, and there was no record of the promise offering me today UPS delivery in order to make me happy. I consider this a lie by omission when it turns out that a promised two day delivery could turn into a minimum of five days because of a three day to five day processing time .

I feel this is a lie and was certainly not the way to make me happy after having posted my earlier review of how I was treated. I still have reservations now especially after Breville as a company and tries they might they still manage to screw things up and not tell me the truth and honestly, even when the product a promise becomes whatever that happens to be, I refuse to recommend them to anyone and I stand by my earlier Review these people do the very minimum at best to make customers want to come back or make them happy with their purchase and this is from someone who owns several of their products and who has said the likelihood of ever buying another Breville product is virtually zero

View full review

User's recommendation: As I mentioned, I wouldn’t recommend them to anyone

Mital M Adm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Oven issue

Hello, My breville oven is not working, I tried using different plugs and different functions, so not working at all, can you please resolve my issue?
View full review
Loss:
$399

Preferred solution: Full refund

Chun S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never response to the calls & customers service doesn't help

Calling Breville customer services makes me feel like calling I*S - "NEVER RESPONSE" "NEVER CALL BACK" their customer service is the worst. my returned item was delivered more than 2 weeks ago based on UPS status, and I haven't received my refund. Even I sent two follow up emails, both responses were the same, just asked me to wait 7-14 days. so how many14-day term should I wait? I'm so sure they just copied and pasted the response from other email template and don't even mean to help anyone. unless you are 200% sure you will keep the item, otherwise, don't buy!!!
View full review
Loss:
$637
Pros:
  • Good machines
Cons:
  • Refund takes forever
  • Terrible customer service

Preferred solution: Full refund

charles m Enu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Repair

I have Model BKC600XL It is leaking all over my counters and is not working properly. At times it shows brewing, yet it does not. How can I get it repaired?
View full review

Preferred solution: repair or replace

Bb A

Product and on Hold for hours

Trying to get a replacement part which they seem to never have. I call and on hold for hours. I will never purchase another Breville product. I have the Pizza Pazzaiolo oven and need the pizza stone. Once this oven and stone breaks, I will find another oven (better), and not Breville. Moreover, better customer service.
View full review

Preferred solution: Better customer service...it's the worse!

User's recommendation: Oven is great until it breaks...don't bother, get another brand with better customer service.

Douglas A Hkl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Machine stopped working today

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Breville - Machine stopped working today
Breville - Machine stopped working today - Image 2
Good Afternoon my model BES880 would not start this morning, and the message "Start Up Error...An error has occured during startup...Error code ER05" came on the screen. After unplugging and restarting several times, the message persists. I called customer support, waited on hold for one hour and twenty minutes and never received an answer. Could you please help? The thousand dollars I spent on my machine seems to make me question my investment. Douglas Allegar Aberdeen, WA
View full review

Preferred solution: repaired, since this happened 12 days after the warranty expired

Bob A Bcx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Breville Bambino Plus Lights Flashing

I have a Breville Bambino Plus, BES500BSS.

The 1 Cup, 2 Cup, Steam, Milk Temp, and Milk Foam lights are all flashing. The unit needs to be unplugged to stop the 5 lights from flashing.

Every time the unit is plugged back in and the unit is turned on all lights flash (all 5 lights) at a one second interval and none of the buttons on the unit function. The unit does not function at all.

It cannot be cleaned, descaled and the steam wand is not blocked.

Again all 5 lights flash when the unit is turned on and the unit cannot be turned off unless unplugged.

Have not seen a solution to the problem on the internet, but have seen that a few more Breville Bambino Plus owners have had the same problem.

The unit is 2 years old.

Thanks,

Bob Allen

View full review
Loss:
$450
Pros:
  • Great machine
  • Great coffee
Cons:
  • Machine stopped working after 2 years

Preferred solution: My unit repaired.

John M Lgh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product replacement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have a Mini Smart Oven Model RM-B0V450XL. It is now several years old but in May2020 I contacted Breville to complain that it was not working properly. You sent me an email with directions for a replacement. I lost the email, put the oven in the closet and forgot about it. So. the problem is, how/can I still get a replacement? you should maybe still have my info. Please advise. Thank You John Mahle 678-478-****
View full review
Loss:
$200

Preferred solution: a replacement

Richard R Woo

Was Going To Buy

I was soo close to ordering this Breville Convection Oven, Toaster, Air Fryer, etc all built in and then I started reading reviews here and on other sites. My Goodness!!!...I had no idea how horrible their customer service is...& also owners say their quality has plummeted.. WOW...NOT buyIng this from Breville...a thank you to this website & all that commented---pros & cons and rated Breville's products...it really helps those of us who have no experience with a well known brand product.Was
View full review
UF

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Impossible to reach, they ghost their customers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 16, 2023

I was never contacted after leaving this review. So I opened a new case and linked to this review.

I received a canned response asking me for model number, serial number etc even though way more info was provided in my account and all my previous cases. I doubt they...

Original review Dec 14, 2022
For two weeks I have been trying to reach Breville to order some parts for my Barista Express. I have entered multiple cases in their system.

I have provided very detailed info including part numbers needed. I have emailed, entered more cases, called and gotten into the queue. They don't call back. They say their support center is open until 4:30pm PT but they don't take calls.

Even if you call in the morning, all they will do is put you into the queue and never call you back. They don't respond to the cases in their system either. And they don't reply to emails. Yup, this company has effectively ghosted the customer.

I really don't understand how their service can be so awful.

The problem is, they are the only ones who carry certain wear parts for their machines. Now I am stuck.
View full review
Pros:
  • Cust service availability is abysmal
  • Machine is great
Cons:
  • Impossible to order required parts

Preferred solution: I would like the parts I requested in my case. And I would like assurance that I can order parts in the future. Otherwise, I want a full refund and I will switch to another machine. It is not worth it.

User's recommendation: Don't buy Breville products

1 comment
Guest

Same just happened to me. Buyer beware

Anonymous
map-marker Fort Bragg, California

You asked

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
waiting for customer service to contact me about getting the steam wand tip remover tool as it was not in the box, and now I need itbmbin
View full review

User's recommendation: Baby Bambino is just right size unless you have a big crowd

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 22