Coffee machine under warranty broke 11/14. Replied to Breville email with all requested information and never heard back. After a week of being away I checked my email, no response. called them 11/20 and opted for the callback since it was a 35 minute wait. They called...Read more
Tried filling out there contact page. If you miss a step you have to start over.Too many questions from them just to get to their I'm not a robot stuff. Tried calling, and had to wait too long (over 10 minutes)to never speak to a person. Recorded voice never gave...Read more
I didn't like
- Trying to speak to a human
Conical Burr grinder (BCG450XL) works pretty well, but when flimsy plastic lid broke, it is no longer available. The product is still available for sale on Amazon https://www.amazon.com/Breville-BCG450XL-Conical-Burr-Grinder/dp/B000MDHH0Q. So Breville, I have a message...Read more
Breville - ***
how can you run a business and not communicate.....REFUSE to communicate and not send shipping updates or answer information requests? This is pure arrogance that works both ways.... a bunch of ***.
Breville coffee pot grinder is not working.
I took the whole coffee pot apart and cleaned and checked all parts but the grinder is still not working. My coffee pot is about four years old. I need help on the next step
Breville Shipping Service Review
Omg...ordered a toaster oven at 9:42am on a thursday. Checked on status of order friday afternoon...nothing ordered. Phoned them and was told with a giggle that it probably wouldnt be put through till monday! Checked account on monday and still no order. Phoned to cancel order...was on hold for 7 minutes to cancel order! Will stick with amazon...getting my oven in 2 days after ordering!!!
Breville Customer Care Review
Great product but useless after sales service. My juicer...purchase slip unfortunately not kept as it was a Christmas gift 2015....still waiting for it to be repaired 90 days later. Definitely do not recommend purchase with this kind of servic
I purchased this from Bed Bath and Beyond and would have been much happier If I could have purchased a brand new (in an unopened box) Breville Café Venezia Espresso Machine. However they did not have one. They checked all their other stores and they also had none in...Read more
I have ordered replacement item and I received incorrect item, and then I sent it back and asked for to send me the correct item. This is 14 days and item hasn't arrived. They not saying the truth and not updating me on the status This is the worst company and...Read more
Alexandria, New South Wales
Needed a simple replacement part and you would have thought I called a prison and interrupted the nastiest person there. ZERO customer service skills, NASTY demeanor, poor phone etiquette and although English is her first (only) language, I couldn't understand a word...Read more
I didn't like
- Service representative
Both stop working due to on/off switch going bad. Inquired about the repair, Breville wants $119 for each grill repair, regardless of successful repair or not. I could buy a new one for that! I also realize that I use the grill mainly to press sandwiches. I hate...Read more
Thank you for this comment. I too am not happy with the customer service at bravo. I purchased and XL toaster oven top of the line approximately nine months ago and the convection oven fan is not functioning. On various occasions I have been put on hold by customer...Read more
My oven was purchased from Williams Sonoma store at the Stanford Mall, Palo Alto, on May 16, 2015. Yesterday (January 30, 2017) the oven would not work. I think the fuse blew up. So I called Breville twice leaving my phone number for them to call me back. But the...Read more
I purchased a juicer on the Breville USA website that is supposedly "in-stock". It's been ten (10) days and I still have not received a shipping confirmation and I cannot get through to customer service to check the order status. I left a call back number yesterday and...Read more
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